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Privacy Policy
Idaro Skin Care

Our Commitment

At Idaro Skin Care, we are passionate about skincare rooted in nature, offering products like shea butter, face cream, lip balm, lip gloss, body lotion, and our specialized acne kit. Built on the values of authenticity, self-care, and natural beauty, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase our products.

Information We Collect

When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing/shipping address, and payment details (processed securely via Mpesa, credit/debit cards, or PayPal). This information is used to process orders, provide customer support, and send order updates.

We collect non-identifiable data like browsing behavior, IP address, device type, and pages visited on our website. This helps us improve our site, analyze trends, and enhance your shopping experience using tools like cookies and analytics.

If you submit product reviews or feedback, we may collect your name, email, and comments. Your name and review may be displayed publicly on our website, but your email will remain private and secure.

How We Use Your Information

Your personal information is used to process and ship orders for products like our shea butter, face cream, or acne kit. We share necessary details with trusted couriers to ensure timely delivery and provide tracking updates.

We use your contact details to respond to inquiries, resolve issues (e.g., damaged orders), and provide personalized support. Reach us at info@idaroskincare.com for assistance.

With your consent, we may send emails about new products, discounts, or skincare tips. You can opt out at any time via the unsubscribe link in our emails or by contacting us.

Non-personal data helps us optimize our eCommerce platform, ensuring a seamless experience when browsing our natural skincare products or checking out.

Data Protection

We use SSL encryption and secure servers to protect your data during transactions and browsing. Payment details are processed through trusted gateways, ensuring they are never stored on our systems.

We only share your information with trusted partners (e.g., couriers or payment processors) to fulfill orders or improve services. These partners are bound by strict confidentiality agreements.

Our website uses cookies to enhance your experience, such as remembering your cart or preferences. You can manage cookie settings in your browser or opt out via our cookie consent popup.

Your Rights

You can request access to or correction of your personal information by contacting us at info@idaroskincare.com. We’ll respond within 30 days to ensure your data is accurate.

You may request deletion of your data, subject to legal obligations (e.g., retaining order records). Contact us to initiate this process.

You can opt out of marketing communications or cookie tracking at any time. Use the unsubscribe link in emails or adjust your browser settings for cookies.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at info@idaroskincare.com. We’re here to ensure your experience with Idaro Skin Care is transparent, secure, and aligned with our values of authenticity and self-care.