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Frequently
Asked Questions

We proudly support the Kaisha Foundation, donating 10% of our sales proceeds to empower their mission for positive change.

Ordering

To place an order, visit our website, browse our natural skincare products like shea butter or face cream, and add items to your cart. Proceed to checkout, where you'll provide your shipping and payment details. You’ll receive an order confirmation via email once completed.

We accept major Mpesa, credit/debit cards, PayPal, and other secure payment options. All transactions are encrypted to ensure your safety and privacy.

You can modify or cancel your order within 1 hour of placement by contacting our support team at info@idaroskincare.com. After this period, orders may already be processed for shipping.

Once your order ships, you’ll receive a tracking number via email. Use this number on our website’s tracking page or the courier’s site to monitor your package’s status.

If your order arrives damaged or incomplete, contact us within 7 days at info@idaroskincare.com with your order number and photos of the issue. We’ll arrange a replacement or refund promptly.

Products

Our products, like shea butter, face cream, and lip balm, are crafted with natural ingredients sourced sustainably. We avoid harsh chemicals, parabens, and artificial fragrances, ensuring gentle, skin-loving formulations.

Yes, our acne kit is designed for all skin types, including sensitive skin. It uses natural ingredients like tea tree oil and aloe vera to target acne without drying or irritating your skin.

Apply our body lotion daily after showering to lock in moisture. Use circular motions to massage it into your skin, focusing on dry areas like elbows and knees for optimal hydration.

Yes, our lip gloss and lip balm are 100% vegan and cruelty-free. They’re made with plant-based ingredients like shea butter and natural oils, aligning with our commitment to ethical beauty.

Full ingredient lists are available on each product page on our website. You can also find them on product packaging or contact us at info@idaroskincare.com for details.